Shipping Policy

All our products require being chilled during transport around the country. For the most efficient and cost effective shipping, we use Provida Foods Ltd, who in turn use sub contractors for some of the long haul deliveries to the top and bottom of the North Island. Provida Foods Ltd cost's are calculated on the weight, volume and destination of the article.

Goods can be collected from Country Foods Ltd.

Goods can generally be delivered to the buyer on the next business day, provided the order is received by the office no later than 9.30am the day before. Transport costs are calculated on the weight and destination of the products. All deliveries must be to a commercial address only. No residential or Rural deliveries.

SHORTAGES, DAMAGE OR LOST IN TRANSIT

Liability for shortage in the quantity of goods delivered is limited to making up the shortage. Where the buyer believes there is a shortage in the quantity of product delivered, the buyer must notify Country Foods Ltd of any such claim within 24 hours of delivery, and must provide Country Foods Ltd with a reasonable opportunity to investigate that claim.

Goods leaving Country Foods Ltd premises are adequately packed. Country Foods Ltd must be notified of any loss or damage in transit within 24 hours of delivery and if necessary will then lodge a claim against the carrier in the prescribed manner.

No damage claims will be considered after 1 day of receipt of goods

OWNERSHIP & RISK

Ownership of all goods sold by the seller passes to the buyer on full payment for the products and delivery charges.

LIABILITY & MAINTENANCE GUARANTEE

To the maximum extent permitted by law, the seller disclaims all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to any product or any information supplied to the buyer by the seller including, but not limited to, warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose.

To the maximum extent permitted by law, the sellers liability to the buyer (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied to the buyer by the seller shall be limited to the price paid by the buyer for that product.

To the maximum extent permitted by law, the seller will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with the buyers access to, use of, or reliance upon, any product or any information supplied to the buyer by the seller.

In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within one week of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged.

At the termination of the appropriate period (i.e. guarantee period) all liability on the seller's part ceases.

The warranty does not cover damage from misuse, accident, negligence, inappropriate or improper operation, maintenance, installation, modification or adjustment.The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.

DESCRIPTION OF PRODUCTS

Modifications and improvements to the seller's products, prices and data are constantly being made.

Although the seller has endeavoured to ensure that the product and pricing information provided on its website is accurate, complete, and current, the seller does not provide any representations or warranties as to its accuracy, completeness or currency of information, and the seller shall not be responsible or liable for any inaccurate, incomplete, or out-of-date information on this website.

The seller also relies on information from its suppliers and product manufacturers and therefore the descriptions, illustrations and literature are not binding on the seller.

If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take the appropriate action.

DISPUTES & GOVERNING LAW

Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996. These Conditions of Use (and any contracts to which these Conditions of Use apply) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these Conditions of Use (and any contracts to which these Conditions of Use apply).